Modified on: Wed, 26 Apr, 2017 at 10:40 AM
It does happen on occasion a call will still have status of “Underway”, even after you know the call has completed. In these instances, the stuck status of “Underway” indicates an error occurred in the call process. Generally, Speak2Leads sent a request to the carrier to generate a call, but never received an update that the call completed, resulting in the call status being left as 'Underway". It’s possible that on your side, you never received a call for that lead. If you notice this happening on a large percentage of your calls, please send an email to firstname.lastname@example.org
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